Withdrawal, Cancellation & Returns Policy

Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days after the day on which you, or a third party nominated by you (other than the carrier), receive the final item in your order.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. email):

Email: info@thearbroathrigco.uk

To meet the cancellation deadline, it is sufficient for you to send your communication before the 14-day period has expired.

Effects of Cancellation

If you cancel your contract, we will reimburse all payments received from you, including the cost of standard delivery.

Refunds will be made without undue delay, and no later than 14 days after the day we receive your cancellation request

However, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back

Refunds will be made using the same payment method you used, unless expressly agreed otherwise

You will not incur any fees as a result of the reimbursement

Returning Goods

You must send the goods back to us:

Without undue delay, and no later than 14 days from the day you notify us of cancellation

In unused condition

In their original, unopened, and undamaged packaging

The deadline is met if you send the goods back before the 14-day period has expired.

You are responsible for the cost of returning the goods.

Deductions from Refunds

We may make a deduction from your refund for any loss in value of the goods if this has been caused by handling beyond what is necessary to:

Establish the nature of the goods

Understand their characteristics

Check how they function

Important Note

This policy applies to online and distance sales only. Your statutory rights are not affected.